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Can they read?

How the company handles their Help section: with real humans or machines? My Uber credit card, as usual, earns $$ rewards. By the way, I signed up when they first offered it in 2018 and the terms they offered were very good. Then a couple of years on, they slim it down with so so terms, that includes how you can spend your hard earn reward, which offers only one way: to funnel it into Uber Eats, automatically. (hope I have this right.)

Recently I noticed the rewards has been sitting in my credit card account and I tried a few times to move it or transfer it into Uber Eats but unsuccessful. So I called credit card which was no help, they told me to call Uber Eats. The only help I found is on Uber Drive, by choosing pre-titled problem. However, none of them fit my need exactly – maybe my problem is not a problem, just I’m not too bright –  so I chose one that most relative to mine.

I picked I received an error when enrolling in Uber Rewards and wrote “How do I transfer my rewards in my Uber credit care to my Uber Eats?”

The first reply came the following day,  that reads like their advertising commercial:

Hi Irene,

I apologize for the inconvenience and can imagine the situation you are currently in. However, allow me to help you and provide you the best resolution to solve this issue.

With Uber Rewards, every eligible dollar spent on rides or Eats orders gives you the opportunity to earn points. As you earn points, you unlock benefits that save you time and empower you to have more flexibility and control.

Moreover, If you are unable to see your Uber rewards please let us know.

You can learn more about Uber Rewards here.

I truly appreciate your understanding. Please let us know if we can help you with anything else.
Sent by Mohit S. on Monday, June 28, 2021 at 5:25:33 AM

After I repeated my problem, the second came that reads like I’ve no clue:

Hi Irene,

I apologize for the inconvenience and can imagine the situation you are currently in. However, allow me to help you and provide you the best resolution to solve this issue.
It sounds like you’re having some trouble with your account. In order for us to address the issue, please provide details about the issue you’re encountering or a screenshot of the error, if you are receiving one.
We look forward to hearing from you.
Sent by Shivani C. on Monday, June 28, 2021 at 10:13:04 AM

Attaching two screenshots and reiterate my need, the third came that asks for more screenshot

Hi Irene,

I am sorry for the inconvenience this may have caused you.

As per your concern, please provide the screenshot of the error message you are getting while redeeming credit in account.

We appreciate your patience and understanding on this. It was a pleasure assisting you. If you ever need help again, please don’t hesitate to reach out to us.

Sent by Reetika N. on Monday, June 28, 2021 at 11:46:36 AM

After stressing on my need and or problem, the fourth came to ask what IS my problem:

Hi, Irene.

It is a pleasure to assist you today.

In order to continue with your request, it is important that you send the most previously requested information, in this way we can provide the relevant solution immediately.

We await your response.
Sent by Zuleimy T. on Monday, June 28, 2021 at 12:30:47 PM

The fifth came to explain two types of points: level and reward.

I understand that it’s really inconvenient to deal with this kind of issue, Irene. I’ve reviewed this further.

Irene, when you enroll in Uber Rewards, you begin to earn two types of points on every trip and order – level points, and reward points.

Level points earn you access to Uber Rewards membership levels. As soon as you earn the next member level’s minimum points, you immediately gain access to that level’s benefits for the rest of this earning period, as well as the next.

Reward points are more flexible and give you the option to choose the rewards that make sense for you. Whether you’re riding less one week and choosing an Uber Eats promotion, traveling more and choosing a ride promotion, or feeling in the giving spirit to donate to one of Uber’s partnered charities, the choice is yours!

You can get all the details about points and how they are used at uber.com/rewards.

Your understanding on this matter is truly appreciated.

Sent by Divina on Monday, June 28, 2021 at 3:23:26 PM

The sixth came to teach me how to apply their credit card:

Hi Irene,

To apply for the Uber Visa Card directly from your Uber app:

1. Open your Uber app and tap the menu in the upper left corner.
2. Select Wallet.
3. Choose View All Offers in the Payment Offers section.
4. Tap Details under Apply for the Uber Visa Card.

If you don’t see the option to apply, it may be because you’ve already applied, been denied or your application is processing. For further information, please call Barclay at 866-823-7543.

You can find more information here on card member benefits, along with other frequently asked questions.
Sent by Roy M. on Monday, June 28, 2021 at 9:58:07 PM

I rest my case.

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