Is trustpilot.com site real? My review of GetOpenLaw on its site has been consistently removed.
In my initial post, I mentioned OpenLaw’s two staff who contacted me by first name (I didn’t know their last name, would not have posted even if I knew). After deleting their names, I posted again. It was taken down shortly, for NOT based on a genuine experience.
My third try stayed up for nearly a month, then was removed for containing advertising or promotional material. They not only removed it, but one staff member sent me an email, Warning-mulitple reviews! Come on, it is because you keep deleting my legitimate review.
I genuinely wondered if they read the posts they’re removing.
Below is my smooth journey to review GetOpenLaw (with 26 reviews ) on TrustPilot in 2025:
- 7.07 my initial post, removed 2 days later, because OpenLaw deems my reivew is NOT based on a genuine experience #35984772
- 7.10 my second try to post my review
- 7.16 my third attempt, removed on Aug 11, for containing advertising or promotional material. no reply
- 8.11 TP’s Warning-mulitple reviews #37079206
- 8.14 TP reply: to clarify #37079206
- 8.11 my 4th time posting, see below ↓
- 8.11 Content Integrity posted excessive number of similar reviews
- 8.12 OL ‘asked for more details to better understand your experiece.’ TP: ‘If yu provide extra information within 3 days, it’ll help them recognize your experience and respond.’
- 8.23 Content Integrity I’m being block #37393700
- Only because you keep deleting my review
- 8.24 blocked due to multiple reviews
- 8.23 my review removed the 4th time: it relates to a scam,
- Could you elaborate on how my review might be related to a scam?
- 8.24 Content Integrity unusual patterns linked to your reivew or account #37401017
- Can you please elaborate on the unusualness? Such as? I’ve sent you many documents in the past regarding the same company. Maybe it’s time you really look at them?
- unusual pattern
- I’m sorry that you’re repeating yourself again: please explain clearly, what is or are “the unusual patterns”???
- Reddit ecommerce 2025.10.29.
.
Below is my 4th review of GetOpenLaw, on TrustPilot, posted on Aug 11, 2025 (4.7 out of 5 from 26 reviews):
OpenLaw is irresponsible
After three removals, this is my fourth review about OpenLaw on TrustPilot.
The first time, it picked on me because I used two names of their staff members.
The 2nd time, TrustPilot wrote, “getopenlaw.com has flagged your review because they don’t think it’s based on a genuine experience.”
The third review was removed because it contained “advertising or promotional material”.
Below is my review of GetOpenLaw:
OpenLaw is quick to contact me, but ultimately very irresponsible.
I got an mail from OpenLaw in Nov 2024, in all caps, stating:
Action required: Pop n Sons Diner filed a lawsuit against you …
At the time, I didn’t know Pop n Sons Diner was Hales Blackbrick (d/b/a). So I dismissed it as another junk mail. But then they followed it up by calling me on November 19, the day before I was being served.
The male caller stated that they typically find out about the lawsuits before the defendants are even notified; he was a call scheduler responsible for arranging calls with an assistant who would then assign us to an appropriate attorney. I was very relieved and grateful.
He looked at his calendar and offered a slot a few days (or a week?) later.
“We’re leaving the country in two days,” I said.
He was kind enough to schedule us the next day at noon.
A female caller called the following day, two hours earlier than the scheduled time. She was through. At the end of our conversation, she said an attorney would contact us shortly.
Later that day, I was served.
However, after this call with her, all contact (phone and messenger text) from them ceased, no matter how many attempts we made.
The problem was, I was about to leave for Asia for a month (part of it was at remote areas without wifi and or internet) – and I told them both about this. The state I’m in has 20 days max to respond to a lawsuit. If I had known their behavior, I would not have relied on them. I could have found an attorney within the last two days while still in the country. It was a terrible situation they put me in: 12-hour time difference, plus spotty internet service, making communication to extend the response to the lawsuit very difficult.
P.S. Eventually, we found an attorney online, who made the extension, and ultimately won the lawsuit. The case was closed a week after Helen Freund’s front page story on Tampa Bay Times, published on June 8, 2025: ‘She reviewed a Tampa restaurant on Yelp. Then came a lawsuit.’
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