Listen, Amex

Amex sent me this love note, asking if I didn’t verify my User ID or reset the password, then I call them immediately at 1-800-297-1234.

I didn’t change so I called.

The automated female voice is lovely but it did nothing to address my need: there isn’t an option for me to choose from and when I said fraud, repeatedly, she answers, I don’t understand. When I said, “representative,” she’ll say I need more information from you

After 10 minutes, a rep finally took the call.

Please, give me, the average consumers, a good reason to help you. Like, clickable Yes and No imbedded in the email so we could easily letting you know? Time is money right? And provides us with a more appropriate and responsive phone system … 1-800-297-1234 is clearly not for this kind of call.

About The Kibbitzer

bio info .... mmmm ... still working on it ... will add soon ...
This entry was posted in View from Bottom. Bookmark the permalink.

Leave a Reply

Your email address will not be published. Required fields are marked *