Can’t see my own iamges

I’ve done a few things recently, like reports bond density, etc and was given a cd rom (so ancient) but I can’t view anything. So I called. After six calls I found out that patient is not suppose to see their own images. Why is this? Or this is NYS thing? They also give me the written reports, they’re fine, poor me can read.
The cd has a password and can be viewed on doctors’ special computer. After a round of inquires, a friend who’s a medical doctor confirms it.

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