What’s wrong with
medical insurance USA: I’d think that either CIA or FBI is trying to contact me with this elaborated procedure just to read a simple email reply. Oh no. It’s from my medical insurer. I need to read through all those instructions craps and then download a file just to get a link ..
You have received a secure message
For your protection, the content of this message has been sent securely by Aetna using encryption technology. For more information about Aetna’s use of encryption please visit this website http://www.aetna.com/aboutaetna/safeguard_data.htm.
Steps to open your secure message:
1. Please double click on the attachment labeled securedoc.html to begin the process of decrypting your message.
2. When you open the attachment you will see Aetna’s secure envelope. This envelope contains your encrypted message, which will automatically be displayed.
If your message contains an attachment, you may be offered the opportunity to download a small application (applet) that will enable you to open the message directly on your computer (c: drive). By choosing this option and selecting “always” any future messages that you receive from Aetna will be opened on your computer without further installation. This method may take a few extra minutes initially (depending on your machine and the speed of your connection to the internet), but overall will result in faster / more efficient message retrieval going forward.
If you cannot, or choose not to download the application click on the link labeled “Open Online”. This option will allow you to open the secure email without having to download anything to your computer, but may result in slower retrieval of your secure message.
Saving your message:
The securedoc.html that you clicked to begin the process actually retrieves a key from Aetna which is used to open (or decrypt) your message. The key will expire in 90 days. If you would like to save your message for later review, you should save a copy of the unencrypted message. How you save email will vary depending on your email service. If you are unsure, please use the help function of your email service and look for topics like: saving, saving messages, storing messages.
If you experience any problems, please contact 1-800-237-7476, option 4 (Secure Email) during normal business hours; 8AM to 6PM E.S.T.