Jan 09 2010
A potty story
I bought this pot from a Chinese grocery store in Flushing. After few use, one day while on the stove (making soup), I heard a crack. Well, it just decided to crack while on the fire. Nothing major happened. The leak was slow. What so lucky was I found the receipt in the plastic bag. So I brought it back to the story to exchange next time I was in Flushing. The young cashiers were very nasty. They laughed at me.
“How silly.” They said.
“How do you expect us to change after you used it.”
They ignored me while taking on next customer.
I must looked helpless. A tall man with a deep voice said,
“By law, you have to replace.”
Well, law or not I don’t know, but was grateful for someone on my side.
They directed me to their office. The office girl said that department’s manager was off on that day. I needed to come back the following day.
Going to Flushing is a trip and I don’t go there unless I lined up few things to do.
A week later I went. The manager was in. He’s young and sensible. Apologized that the pot had cracked and immediately refunded me the meager $22.
I was bit upset that it cracked. I also knew well that I might waste my time while getting humiliated – dealing with Chinese company. But I was willing to try. It’s 2010, for Pete’s sake and it’s in USA. they must have been improved over those years, haven’t they?
Guess not.
I didn’t understand those cashiers’ attitude. Didn’t they get some sort of training at all? It seemed like they’re the face of the company, yet they don’t seem to know anything about customer service, like that iTalkBB, the operators always tried to block customers access to their supervisor when they in fact couldn’t solve the problem.
[...] iTalkBB’s cheap calling rates to China and Europe. Guess it wasn’t worth the headache. Chinese companies have long long way to go, to catch up with the [...]