Oct 03 2007
A good manager
Less than 24 hours of posting the complain, I got this reply .. so I’m not the only one who read my blog? Joke aside, someone is doing a great job. Hey David, thank you and hope that you’ll be moving into that corner office soon. Oh, when you do, pls raise my hourly rate, will you? :) There are achievers and there are followers, 20% n 80% theory.
Irene,
my name is David Yeager. I am the store manager for Fortunoff in King of Prussia, Pennsylvania. A smaller Fortunoff location. I was searching the intranet and came across your comment on your web-site in regards to your furniture purchase. (how strange is that!)
You stated that no one was phoned you back. While I am the store manager for Fortnuoff in PA, I belive the customer should always come first (I learned from my bubby and grandfather years a go when they ran their small taylor shop). Please let me know how I can assist you and help in resolving this matter - I will gladly do everything I can for you.
Sincerely,
David M. Yeager
King of PrussiaFortunff Mgr.
Couple more e-mails ensued, he’s direct and to the point, trying to right the wrong. Doesn’t he put a great face for the store? I think he did and I’m pleased, although I solved it myself. But raising my hourly rate is depending on him when he becomes the CEO, a deal David? Good luck and thank you.